Return & Refund Policy

Last updated: January 2025

Return Window

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

Eligibility Requirements

Item must be unused and in original condition
Original packaging must be intact
Proof of purchase (order number or receipt) is required
Items marked as final sale cannot be returned

Non-Returnable Items

Opened cleaning chemicals and consumables
Used tools with signs of wear
Installed smart home devices
Items damaged due to misuse

Return Process

Email us at info@onestopshoptop.com with your order number and reason for return
We will send you a return authorization and return address
Package the item securely with all original packaging
Ship the item back using a trackable shipping method

Refund Processing

Once we receive and inspect your return, we will process your refund within 3-5 business days. Refunds are issued to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.

Contact

Questions about returns? Contact us at info@onestopshoptop.com or +1 (303) 761-1345.